14 DAY RETURN POLICY

FAULTY PRODUCTS

You are entitled to a refund, repair, exchange or credit if the products you’ve purchased from Kimpton & Co are faulty.  Where a problem with a product is not a major fault, Kimpton & Co can choose whether to repair or replace the item or provide a refund.  Please return the item in store or for over the phone orders please email us on info@kimptonandco.com and state the fault, product description, include image and invoice number in the email. 

WRONGLY DELIVERED

You are entitled to an exchange if we unfortunately deliver a product that is not the same as the item depicted via our Kimpton & Co instagram account or on our website www.kimptonandco.com.  Please email us at info@kimptonandco.com and state the product description, include image and invoice number in the email. 

PLEASE NOTE ALL CUSTOM ORDERS COME UNDER THE TERMS AND CONDITIONS SET OUT IN 'KIMPTON INTERIORS’ FURNISHING PROPOSALS